Appointment Policy Reminder:
Appointment policy effective January 5, 2022.
We schedule our appointments so that each patient receives the right amount of time to be seen by our veterinarians and staff. That’s why it is very important that you keep your scheduled appointment with us,and arrive on time.
As a courtesy, and to help clients remember their scheduled appointments, we send text messages and email reminders in advance (if you have opted-in) of the appointment time.
If your schedule changes and you cannot keep your appointment, please contact us so we may
reschedule you, and accommodate those patients who are waiting for an appointment. As a courtesy to our office as well as to those patients who are waiting to schedule with the doctor, please give us at least 24 hours notice.
Our appointment cancellation policy is as follows:
If you do not cancel or reschedule your appointment with at least 24 hours advance* notice, we may assess a $49.00 (exam cost) “no-show” service charge to your account. This “no-show charge” is not reimbursable. After three consecutive no-shows to your appointment, our practice may decide to terminate its relationship with you.
New Client Appointment Policy:
Due to the substantial number of “no-show” and same day cancellations, the new client policy has also been updated.
Our new client policy asks that new clients provide a deposit of $49.00, charged to a credit card which will be applied to the exam fee at the first visit. This fee is forfeited and non-refundable if the client is a “no show” or does not cancel at minimum, 24 hrs in advance*. New clients can fill out their new client paperwork in advance by downloading the form here.
Work-In Appointment Policy:
As stated previously, we schedule our appointments so that each patient receives the right amount of time to be seen by our veterinarians and staff. We understand that emergencies arise and gladly work clients in for a “Work-In” appointment if there is a true emergency. “No-show” work-in appointments disrupt other scheduled appointments. Therefore, we have modified our Work-In Appointment Policy as well. Clients will be asked to provide a deposit of $68.00 (work-in exam cost), charged to a credit card which will be applied to the exam fee at the work-in appointment. This deposit is forfeited and nonrefundable if the client is a no-show or does not cancel at a minimum of 24 hours in advance*.
*Please note, extenuating circumstances will be considered.